The Leap Top-Up App is available free for near field communication (NFC) enabled iphone 7 (and above) and Android phones. It allows you to instantly top-up your TFI Leap Card, check your balance and buy tickets.
Simply hold your TFI Leap Card to the back of your compatible smartphone to instantly check your balance, collect a pre-paid ticket, or top-up your TFI Leap Card – anytime, anywhere.
On Android, ensure NFC is turned on in your settings and you’re connected to the internet either through Wi-Fi or mobile network to use the App.
* Users of certain devices may experience issues using NFC. Connectivity issues with such devices have been observed. This issue is outside of our control. Please see FAQ’s below for more information.
Important Update: Phone Number Required for Payments
To enhance your payment security, our payment gateway provider requires users to enter their phone number when topping up a Leap Card. This measure is part of compliance with the EU Payment Services Directive (PSD2) for “Strong Customer Authentication,” designed to protect your bank card from fraud.
NTA does not store or access your phone number during the payment process, this information is mandatory for the NTA’s payment services provider in verifying your identity as the rightful cardholder. We appreciate your understanding as we work together to ensure a safe and secure payment experience.
The TFI Leap Card needs to be make contact with a load location, in this case the app on the phone, for the top-up to be added. Try scanning the card again in case the credit is waiting to be collected. If this doesn’t solve the issue, it means there was a connectivity issue during the transaction and the app didn’t receive the approval from your bank to take the money. As the app doesn’t know it’s ok to proceed with the transaction and claim the money, the funds will be reversed back into your account by the bank within 3-5 working days
Alternatively:
NOTE: Online top-ups/ ticket purchases are usually available for collection from 8AM the following day
The Leap Top-up app is only available on NFC-enabled Android phones and iPhone 7 and above
Users of some devices may experience issues / inconsistent behaviour while using the app on their NFC device. This is a device issue rather than an app issue and may be caused by a number of factors including: the device being rooted, firmware updates, android updates, or incompatible/un-supported batteries being used with the device.
You might want to try the following to help diagnose and resolve the problem:
We are currently aware of a few unofficial apps on the Apple Store, which are not affiliated with TFI or TFI Leap Card. The official Leap Top-Up app is free and does not ask for any user details (username nor password) and will require you to scan your TFI Leap Card (so it can provide your latest balance and transaction history).
No, these must be purchased through your employer. But if you have ordered an annual or monthly TaxSaver Bus ticket, you can use the App to load it onto your TFI Leap Card a few days before the end of the month. Once the ticket has been ordered and is ready for collection simply:
All ticket types that are available to buy on our website can be collected through the app.
Monthly and annual TaxSaver bus tickets can also be collected using the app.
For more information on collecting pre-purchased tickets via the app, see the ‘Collect online purchase or top-up’ FAQ on this page.
You are given 3 attempts to enter your correct passcode, then the stored payment details will be deleted and you will need to save your payment details again.
Your phone is pin protected. Your payment details are stored in payzone and require you to enter your passcode to complete a transaction. If a passcode is entered incorrectly three times, the stored payment information is automatically deleted.
Yes you can save your payment card before proceeding to top-up, you will be prompted to create a passcode to keep your payment card information secure.
If your payment card is saved to your TFI Leap Card you will only need to enter your passcode to purchase a top-up when prompted.
Yes you can, when topping up a prompt with the option to make a one-off payment with a different payment card will appear.
Select the option to “Pay with a different card” and follow the steps to overwrite your existing payment information.
Yes, select the option to “Delete this payment card” and follow the steps to overwrite your existing payment information.
The app shows the ticket name of all tickets on your card but not the ticket balance.
In future releases, we will introduce functionality to allow you to view more ticket details such as coupons available/used.
Yes, the App can top-up any TFI Leap Card.
Check the following;
Nothing, the TFI Leap Card balance is held on the TFI Leap Card – not the phone.
Click on this link to view all TFI Leap Card terms & conditions, including the privacy statement.
A link to these is also available from within the Google Play Store listing of the app.
