Leap Top-Up App

Leap Top-Up is a free App for NFC enabled Android phones. It allows you to instantly Top-Up your Leap Card, check your balance and buy tickets! Once downloaded, simply hold your Leap Card to the back of your NFC-enabled Android smartphone to instantly check your balance, collect a pre-paid ticket, or top-up your Leap Card – anytime, anywhere.

Click here to download from the Google Play Store

 

Note, ensure NFC is turned on in your settings and you’re connected to the internet either through Wi-Fi or mobile network to use the App. The Leap Top-Up App is currently available for NFC-enabled Android phones only.

Key Features:

  • Check your balance – see the current balance of any Leap Card
  • Top-up instantly by using the dial to select a top-up value or tap to enter your desired amount *
  • Purchase or collect a pre-paid ticket e.g. Dublin Bus or Bus Éireann TaxSaver tickets or a ticket bought online at www.leapcard.ie
  • View your last 5 transactions
  • Receive receipts via email for top-ups or purchases made via the app
  • Save your payment details
  • View your card information at a glance
  • View Ticket information for tickets on your Leap Card
  • Check your capping information to see how close you are to reaching daily and weekly cap values.

* Users of certain devices may experience issues using NFC. Connectivity issues with such devices have been observed. This issue is outside the control of the National Transport Authority. Please see FAQ’s below for more information

Leap Top-Up App FAQ’s

How do I check my balance or see what tickets are on a Leap Card?

  • Ensure you have NFC (Near Field Communication) enabled on your device. This can be found within the settings menu of your device.
  • Open the Leap Top-Up app & hold your Leap Card against the back of your device. Your balance and/or ticket type information will be displayed.
  • If you are still unsure about anything watch the YouTube video above

How do I use the App to top-up a Leap Card?

  • Select “Add credit” from the home screen. Alternatively choose ‘add travel credit from the menu on the left-hand side
  • Slide the dial to the desired value or tap the screen to enter the top-up amount
  • Select “Top-Up”
  • Complete the payment process using a a saved or new debit/credit card
  • Hold the Leap Card against the back of the device to instantly add the top-up amount to the Leap Card
  • If you are still unsure about anything watch the YouTube video above

How do I use the App to purchase a ticket?

  • Select “Add ticket” from the home screen or from the menu on the left-hand side
  • Choose a transport operator (and location for Bus Éireann tickets)
  • Tap more info under each ticket option to find out more.
  • Select your chosen ticket by tapping ‘buy’
  • Complete the payment using a saved or new debit/credit card
  • Hold the Leap Card against the back of the device to instantly add the ticket to the Leap Card
  • If you are still unsure about anything watch the YouTube video above

How do I use the App to view ticket information/balance?

  • Hold the Leap Card to your device
  • If there are tickets on the Leap Card, they will appear above transaction history.
  • Tap on any ticket for more information about that ticket, including balance information, You can swipe left/right to see additional tickets on the card

Alternatively:

  • Tap the menu button on left hand side
  • Choose ‘view ticket information’
  • Active tickets will be in blue; Expired tickets will be in grey
  • Tap on any ticket to view more information about that ticket

How do I use the App to collect an online top-up or ticket purchase?

  • Follow the top-up process on leapcard.ie
  • Select Leap Top-Up App as the load location & complete the online purchase as normal
  • To collect a top-up/ ticket, place the Leap Card against the back of the device until the balance is displayed.

NOTE: Online top-ups/ ticket purchases are usually available for collection from 8AM the following day

How do I use the App to view card information?

  • Hold the Leap Card to your device
  • Tap the menu button on left hand side
  • Choose ‘view card information’

How do I use the App to view my capping information?

  • Select ‘Capping’ from the home screen. Alternatively choose ‘Capping’ from the menu on the left-hand side.
  • Scroll down to see daily and weekly capping information for Multi-mode, Dublin Bus, Irish Rail and Luas.

How do I get email receipts for App transactions?

  • Hold the Leap Card to your device
  • Tap the menu button on left hand side
  • Tap ‘Receipt email’ from the menu
  • Enter your email address
  • Tap ‘Register’

Can I buy tickets on the app?

Yes, you can buy and instantly collect tickets using the app.

  • Hold the Leap Card to your device
  • Tap “Add ticket” from the bottom menu or from the menu on the left-hand side
  • Choose a transport operator (and location if purchasing a Bus Éireann ticket)
  • To view more information about a ticket before purchasing, tap ‘MORE INFO’. To purchase a ticket, tap ‘BUY’.
  • Complete the payment using a saved or new debit/credit card
  • Hold the Leap Card against the back of the device to instantly add the ticket to the Leap Card
  • If you are still unsure about anything watch the YouTube video above

Why are only certain tickets available to purchase from the app?

Only certain tickets are available to purchase from the App at present. We will be adding more tickets in the future. If the ticket you purchase is not available on the app yet, you may be able to purchase your desired ticket from the website instead. These tickets can usually be loaded onto a Leap Card via the app. It can take up to 48 hours for an online purchase to be ready for collection.

Why doesn’t the App work on my phone?

The Leap Top-up app is only available on NFC-enabled Android phones.

Users of some devices may experience issues / inconsistent behaviour while using the app on their NFC device. This is a device issue rather than an app issue and may be caused by a number of factors including: the device being rooted, firmware updates, android updates, or incompatible/un-supported batteries being used with the device.

 

You might want to try the following to help diagnose and resolve the problem:

  • Ensure that your Leap Card is not damaged or cracked.
  • Ensure the back cover of the device is attached correctly.
  • Ensure that a cover or protective case is not obstructing the device from reading the card.
  • Turn NFC off. Wait a few moments and then turn it back on again before presenting a Leap Card.
  • Turn off the device, remove the battery & check that it’s fitted correctly. Turn the device back on & present a Leap Card again
  • Try presenting another NFC-enabled card to the device (such as a contactless bank card) – does the device recognise that a card has been presented?
  • Try uninstalling & re-installing the app.

Why does the App keep opening even when I don't present a Leap card?

The app will open when NFC is switched on and any NFC card is presented or placed close to the device.  Some bank cards are NFC enabled. Users should avoid placing NFC cards in flip-cover phone cases to avoid this occurring.

Why is there no iPhone or Windows Phone app?

Currently the app is only available to Android devices.
Apple has protected the use of its NFC chip and has prevented its use by third parties. We currently do not have a Leap Top-Up app version for Windows Phones.

Can I use the App to buy TaxSaver tickets?

No, these must be purchased through your employer. But if you have ordered an annual or monthly TaxSaver Bus ticket, you can use the App to load it onto your Leap Card a few days before the end of the month. Once the ticket has been ordered and is ready for collection simply:

  1. Ensure the App is downloaded and NFC is turned on;
  2. Hold your card against the back of your phone; and
  3. If the new ticket loaded successfully, you should see it in your list of available tickets.

Can I collect tickets? Which types?

All ticket types that are available to buy on our website can be collected through the app.

Monthly and annual TaxSaver bus tickets can also be collected using the app.

For more information on collecting pre-purchased tickets via the app, see the ‘Collect online purchase or top-up’ FAQ on this page.

What happens if I forget my passcode?

You are given 3 attempts to enter your correct passcode, then the stored payment details will be deleted and you will need to save your payment details again.

What happens if I lose my phone?

Your phone is pin protected. Your payment details are stored in payzone and require you to enter your passcode to complete a transaction. If a passcode is entered incorrectly three times, the stored payment information is automatically deleted.

Can I save my payment card details so I don't have to fill them in every time?

Yes you can save your payment card before proceeding to top-up, you will be prompted to create a passcode to keep your payment card information secure.

How do I top-up using a saved payment card?

If your payment card is saved to your Leap Card you will only need to enter your passcode to purchase a top-up when prompted.

Can I make a one-off payment with a different payment card?

Yes you can, when topping up a prompt with the option to make a one-off payment with a different payment card will appear.

How do I replace a saved payment card?

Select the option to “Pay with a different card” and follow the steps to overwrite your existing payment information.

Can I delete a saved payment card?

Yes, select the option to “Delete this payment card” and follow the steps to overwrite your existing payment information.

Can I view my ticket balance?

The app shows the ticket name of all tickets on your card but not the ticket balance.

In future releases, we will introduce functionality to allow you to view more ticket details such as coupons available/used.

Can I top-up multiple Leap Cards other than my own?

Yes, the App can top-up any regular Leap Card.

I can't find the app/can't download it from the Google store?

Check the following;

  • Did you search for “Leap Top-up App”?
  • Is your phone NFC enabled?
  • Is your android phone running v4.4 KitKat or later?
  • Only NFC enabled phones running Android v4.4 KitKat or later, are compatible with the Leap Top-up app.

What happens to my Leap Card balance if I lose my smartphone?

Nothing, the leap card balance is held on the Leap Card – not the phone.

What are the Terms and Conditions?

Click on this link to view all Leap Card terms & conditions, including the privacy statement.

A link to these is also available from within the Google Play Store listing of the app.

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