Accessibility Statement

The NTA is committed to making the TFI Leap Card website and leap Top-Up App accessible, in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council.

We are continuously working to improve our level of accessibility and are happy to receive feedback on any issues you find.

TFI Leap Card website accessibility statement

To increase / decrease the font size, press the appropriate text resize button located in the header of each page. (This feature only works with javascript enabled).

Non-accessible content

The content listed below is non accessible as per the requirements set out in WCAG 2.1 Level AA:

• Plug-ins such as our privacy overview
• Cookie settings
• Contact and support forms
• Colours throughout the website

The content not within scope of the Directive is as follows:

Online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use

Third-party content that is neither funded by, developed by nor under the control of the public sector body concerned

Compliance status

The TFI Leap Card website is partially compliant with WCAG 2.1, due to the exemptions listed below:

• Plug-ins such as our privacy overview
• Cookie settings
• Contact and support forms
• Colours throughout the website

Preparation of this accessibility statement

This statement was prepared with assistance of accredited accessibility website auditors.

The statement was last reviewed on June 23^rd 2021.

Feedback and contact information or to request information

If you have any questions or suggestions regarding the accessibility of this site, please contact us at customer.care@leapcard.ie, as we are continually striving to improve the experience for all visitors.

Our Accessibility Manager or the relevant department at the National Transport Authority will process your request and come back to you as soon as possible.

See below for guidance on how to configure your browser or operating system for higher contrast viewing on transportforireland.ie.

Google Chrome

Google have developed a high contrast plugin for chrome that allows users to toggle between a range of different high contrast styles on any website.

Alternatively, it is possible to change chrome settings manually by navigating to chrome://settings/

Firefox

There is a 3rd party extension available for Firefox called dark background and light text that allows users to toggle between a range of different high contrast styles on any website.

Alternatively, it is possible to manually change some of these settings by navigating to about:preferences

Safari

Safari offer limited configuration from within the browser bay, navigating to Preferences > General

It is recommended to configure the global operating system accessibility settings, which can be viewed by navigating to System Preferences > Accessibility

Microsoft Edge and Internet Explorer

It is recommended to configure the global operating system accessibility settings, which can be viewed by navigating to Settings > Ease of access

Here you can select between different high contrast themes and change zoom settings.

Leap Top-Up App for Apple and Android phones accessibility statement

Technical prerequisite

The TFI Leap Top-Up Apps can only be used on NFC-enabled (Near Field Communication-enabled) Android smartphones (running Android 6.0 and newer) and iPhone 7 and above (running iOS 13 and newer).

Non-accessible content

The content in the Leap Top-Up Apps are accessible as per the requirements set out in Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

• Third-party content that is neither funded by, developed by nor under the control of the public sector body concerned

Compliance Status

The Android version of the Leap Top-Up App (from version 1.85) is partially compliant due to the following exceptions:

• WCAG SC 1.1.1 Text Alternative (Level A) – The text alternative is missing App name (Logo) not announced
• WCAG SC 1.3.4 Orientation (Level AA) – the app does not adapt to landscape use
• WCAG SC 1.4.3 Minimum Contrast (Level AA) – some text fails to meet the necessary colour contrast ratio
• WCAG SC 1.4.11 Non-Text Contrast (Level AA) – some graphical object lacks 3 to 1 contrast ratio
• WCAG SC 2.1.1 Keyboard (Level A) – some elements cannot be selected when using an external keyboard
• WCAG 2.2.1 Timing Adjustable ( Level A) – Cannot allow for adjustable time period to expiration due to the app security reasons.
• WCAG SC 2.1.2 Screen Reader ( Level A) – Screen reader focus is trapped in an element
• WCAG SC 4.1.2 Name, Role, Value (Level A) – some elements are not accessible to the screen reader

The Apple version of the Leap Top-Up App (from version 1.0.16) is partially compliant due to the following exceptions:

• WCAG SC 1.4.3 Minimum Contrast (Level AA) – some elements fail to meet the necessary colour contrast ratio
• WCAG SC 1.3.4 Orientation (Level AA) – the app does not adapt to landscape use
• WCAG SC 4.1.2 Name, Role, Value (Level A) – some elements are not accessible to the screen reader
• WCAG SC 2.2.2 Pause, Stop, Hide (Level A) – the phone animation cannot be paused or stopped when the user is asked to present their TFI Leap Card. This is third-party (Apple iOS) content that is not under the NTA’s control.
• WCAG SC 1.4.4 Resize Text (Level A) – some, but not all, text is resized.

The NTA commits to continuously reviewing and updating the Leap Top-Up Apps in order to make it compliant with the EU Accessibility Directive.  Work is in progress to resolve as many of the exceptions (listed above) as feasibly possible.

Preparation of this accessibility statement

This statement was prepared on 24^th May 2021.

This statement was prepared with assistance of accredited accessibility website/app auditors.

The statement was last reviewed on 22^nd June 2021.

Feedback and contact information or to request information

If you have any questions or suggestions regarding the accessibility of this site, please contact us at customer.care@leapcard.ie, as we are continually striving to improve the experience for all visitors.

Our Accessibility Manager or the relevant department at the National Transport Authority will process your request and come back to you as soon as possible.