Let your TFI Leap Card top itself up from your bank account whenever you need travel credit so that you’ll never be stuck on a journey again. Auto Top-Up can be a useful way to top-up your TFI Leap Card once it’s set up for your card. It can add €30, €40 or €50 whenever your travel credit balance falls below €10.
Important notes: you must ensure that you have sufficient funds in your bank account at all times. The payment is debited from your bank account within five to 10 days but if a direct debit fails because of insufficient funds, your TFI Leap Card will be blocked. You must have a SEPA-compliant European bank account to sign up to Auto Top-Up.
To enable Auto Top-Up on your TFI Leap Card just follow these steps:
1. Register your TFI Leap Card (skip this step if your card is already registered)
2. Sign in to your online account and select “Manage Auto Top-Up”. Select the TFI Leap Card you wish to enable and click “Enable Auto Top-Up”. Then, fill in the online form.
Note – You will be asked to enter your bank account details including BIC and IBAN; Note: Your bank account must accept Direct Debits.
3. We will transfer a small amount of money (e.g. 2 cents) into your nominated bank account. Included as part of this transfer will be a unique verification code. Depending on your bank, it may take up to 3 working days for this code to appear. Check your bank account transaction history and take note of the verification code. It will appear in the format: Leap-1234-87654321.
Once you have this code, sign in to your TFI Leap Card online account and click “Manage Auto Top-Up”. Enter the verification code here.
4. Activate Auto Top-Up as part of a normal journey by simply Touching-On the Validator as usual. It takes 2 to 3 days from the submission of the verification code for the activation to occur. Once activated, your TFI Leap Card will then Top-Up automatically when you travel. You will receive an email advising you of each pending debit on your bank account.
Auto Top-Up is a setting on the Leap Card itself. This means your TFI Leap Card has to be updated and configured with Auto Top-Up before it can become active. Consequently your TFI Leap Card will not be configured unless it is used to travel. If you do not use your TFI Leap Card within 42 days of your original application your Auto Top-Up request will be cancelled.
As part of the verification process, TFI Leap Card has transferred a small amount of money (e.g. 2 cents) into the bank account that you provided. As part of this transaction a unique code should appear on your bank statement.
The verification code will appear in the format: LEAP-1234-87654321
Note: verification codes are exactly 18 characters.
Enter these 18 characters exactly (including the “-” symbol) online in the “Manage Auto Top-Up” section of www.leapcard.ie.
Once you have signed up and activated Auto Top-Up, your TFI Leap Card will automatically Top-Up with Travel Credit once the balance goes below €10.00. We will then direct debit your bank account.
We will also endeavour to send you an email notification in advance of the direct debit reaching your bank account.
Please note that if you receive an Auto Top-Up but the direct debit fails to collect the funds, your TFI Leap Card will automatically be blocked.
You can apply to disable Auto Top-Up at any time through your online account.
Simply login to the website, select “Manage Auto Top-Up” from the menu and click “I want to disable Auto Top-Up for this card” and follow the onscreen instructions.
Note: Disabling can take up to 3 working days so it is possible that you could trigger another Auto Top-Up if you use your card and its balance drops below €10 in the meantime. To avoid this we recommend that you do a manual top-up to ensure that your balance does not go below €10. If you recently received an Auto Top-Up we may not yet have collected this payment from your bank account.
To confirm that Auto Top-Up has been disabled on your Leap Card, check your card history online. Once Auto Top-Up has been disabled you will see an “Auto Top-Up Disabled” entry in your history. Until you see this entry your Auto Top-Up may still be active.
Keep an eye on your Travel Credit balance − we will automatically update it with your selected Auto Top-Up amount once your balance drops below €10.00. Your updated balance will be displayed on-screen.
If you are not sure whether you received an Auto Top-Up, you can check your balance and recent transactions at any Luas Ticket Machine, at any TFI Leap card agent, or at any Irish Rail Ticket Machine where TFI Leap Card can be used.
The following day you can also see a “Travel Credit Auto Top-Up” entry in your card history on www.leapcard.ie. We will also issue an email notification in advance of deducting the funds from your bank account.
No. Once you have setup Auto Top-Up you cannot change the Auto Top-Up amount. You can apply to disable Auto Top-Up and then reapply to enable Auto Top-Up with a different amount after the disable request has been fully processed.
You can only pick up one Auto Top-Up in any 5 day period. If you use up your Travel Credit within 5 days then you will have to do a manual Top-Up at any TFI Leap Card outlet, Luas Ticket Machine, or Irish Rail Ticket Machine.
We will display your current balance on the Validator screen as you Touch-On and Touch-Off. If you have received an Auto Top-Up, your updated balance will display. We will also endeavour to issue an email notification in advance of deducting the funds from your bank account
To change the bank account details associated with your TFI Leap Card Auto Top-Up, first apply to disable the existing Auto Top-Up and then reapply to enable Auto Top-Up using your new bank account details.
If you are changing your bank account details make sure to disable your Auto Top-Up first, because if the payment collection fails your TFI Leap Card will be automatically blocked.
If the direct debit fails due to insufficient funds, the system will automatically block your TFI Leap Card. Your card will no longer be usable and you’ll have to send it to customer care to be unblocked.
To avoid this from happening you must ensure that there are sufficient funds in your bank account to make the payment. We will issue an email notification in advance of deducting the funds from your bank account.
A failed auto top-up payment can be settled on-line through the ‘Settle Auto Top-up’ function of your leapcard.ie account. You may need to return your TFI Leap Card to get it unblocked.
No, you must apply to disable Auto Top-Up − we cannot delay or hold a direct debit that is in progress.
Yes – Auto Top-Up can be enabled on child 4-15 cards and child 16 – 18 cards .
