Help & Support

Our Help section provides useful information on the most common queries we receive.  If your particular query is not addressed, or if you need further assistance, you can contact us through a number of channels.   We aim to reply to all queries as soon as possible.


Customer Care: 0818 824 824

Calling from abroad: +353 (1) 907 9425

Monday to Friday 7am to 7pm

Saturday and Bank Holidays 9am to 3pm

Closed Sundays, Christmas Day, St. Stephens Day and New Year’s Day


You can chat to one of our agents using our chat function from our homepage


Please note, account queries or other queries requiring personal information can only be handled by phone

Email us at customer care

You can also get in touch with us through our online help & support form.


Leap Card Customer Care
PO BOX 12119
Dublin 24