You must register your Leap Card to request a refund or replacement card. If you haven’t already done so, register now to protect your card. Once registered:
To request a refund or a replacement just login to your Account, select the ‘Refund or Replace’ option and follow the instructions. If you want a refund you will need to have your IBAN and BIC numbers to hand. Refunds can be lodged to any Irish bank account as well as other bank accounts in the SEPA region.
If your card is lost or stolen, it is important to request your refund/replacement as soon as possible. Once a card is reported lost/stolen it may take up to 48 hours for the card to be fully blocked.
To request a replacement for a lost/stolen TaxSaver Leap Card just login to your Account, select the ‘Refund or Replace’ option and follow the instructions to get a replacement. Make sure you choose the replace option. Do not select the refund option unless you’re absolutely sure that’s what you want.
While we recommend all customers register their card, if you have not registered it and do not know your card number call us at 1850 824 824 and we’ll endeavour to help identify your number so you can register it and request a replacement. In certain cases we may not be able to identify your old Leap Card number and may have to require you to contact, via your employer, the transport operator from whom your ticket was purchased.
Sometimes a card can become faulty over time due to bending and general wear and tear. If you think your card is faulty you should always try to use it on another Leap device to make sure the card is faulty and not the device. If you’re sure it’s still not working you can login to your Account, select the ‘Refund or Replace’ option and follow the instructions.
If you have a query regarding a particular transaction on your Leap Card, we recommend that you login to your Account to view your ‘Card History’. If you still think your card has been incorrectly charged, please email firstname.lastname@example.org with details of the incorrect charge or call 1850 824 824 and a member of the Leap Card help desk will investigate the issue. Refunds for incorrect charges are only available up to 30 days from the day the transaction took place.