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Frequently Asked Questions

How to use a TFI Leap Card?

TFI Leap Card is a re-usable smartcard that enables you to pay for travel with most public transport operators around Dublin, Cork, Limerick, Waterford, Sligo, Athlone and Wexford. Valid operators include Dublin Bus, Go-Ahead Ireland, DART and Commuter Rail, Luas and Bus Éireann, along with other bus operators such as Swords Express, Ashbourne Connect, Wexford Bus, Matthews Coaches (certain services) and Collins Coaches. It saves you carrying change and TFI Leap Card fares are cheaper than cash tickets.

TFI Leap Card users in Dublin also benefit from smart discount features such as Capping and Leap 90 Discount.

Where can I buy a TFI Leap Card?

You can buy your TFI Leap Card in a number of ways:

  • The quickest way to buy TFI Leap Card in one of the available outlets in Dublin, Cork, Galway, Limerick, Waterford, Sligo or Athlone. Find your nearest agent using the map under where to buy section in TFI Leap Card website.
  • Alternatively, buy the TFI Leap Card online by clicking on “Buy” button at the top of our website https://www.leapcard.ie/
  • You can also buy at selected DART ticket machines in Dublin

For more information, please visit here.

How should I register my TFI Leap Card?

To register your TFI Leap Card online, click on the “Register” button at the top of our website. All you have to do is enter your 14-digit TFI Leap Card number and create or login to your account. Once you’ve done this your card will be protected if lost or stolen and you will be able to see your transaction history online.

*If you have only just purchased your TFI Leap Card – you are advised to wait 24 hours from the time of purchase before registering.

How much are TFI Leap Card fares?

Depending on the operator, you can save up to 31% as opposed to than paying for your journey in cash. TFI Leap Card can be used on different operators including Dublin Bus, Luas, Dart & Commuter Rail, Go-Ahead Ireland and Bus Éireann, along with other bus operators such as Swords Express, Ashbourne Connect, Wexford Bus, Matthews Coaches (certain services) and Collins Coaches. Check out TFI Leap Card fares for details on each operator.

What is TFI Leap Card Capping?

TFI Leap Card caps your travel credit spend, so once you hit an applicable cap on Dublin Bus, Luas, Dart and Commuter Rail and Go-Ahead Ireland services in Dublin you can travel for free on those services for the rest of the day or week (Mon-Sun). Click here to find out more about TFI Leap Card Capping.

Who can use my TFI Leap Card?

Adult TFI Leap Cards can be used by anyone to pay an adult fare and Child Cards 5-15 can be used by any child under 16 years old. Personalised TFI Leap Cards including adult personalised, student, child 16-18 are non-transferable and can only be used by the person whose name and photo is printed on the card. If someone else uses your personalised TFI Leap Card they may be fined & have the card confiscated.

What types of TFI Leap Card are available?

There are different types of TFI Leap Card available: adult, adult personalised, student, child (5-15), child (16-18) and visitor. More information on each types of TFI Leap Card can be found in the Card & Ticket types section.

What is a Student Leap Card?

Student Leap Card is available to all third-level students in full time education through which students can save across public transport operators and can avail of exclusive discounts at selected retailers nationwide.

To get a Student Leap Card, students must have a minimum of 16 hours of lectures/class time per week and be enrolled for a minimum of 6 months duration in any one 12-month period. For more information on eligibility criteria, please visit www.studentleapcard.ie.

If you’re a regular Student Leap Card user, you’ll be glad to hear that a cap has been put on the amount you can spend while using your TFI Leap Card on one day or week. Once you hit the cap, you travel free for the rest of the day or week.

Capping applies to Dublin Bus, Luas, DART/Commuter Rail services and Go-Ahead Ireland services in Dublin. For more information please see here.

What can I do with a TaxSaver Leap Card?

TaxSaver Leap Cards can be loaded with Monthly or Annual TaxSaver tickets that save commuters money by deducting the cost directly from the employee’s gross salary. Tickets are ordered through your employer. TaxSaver Leap Cards can be topped up with travel credit and other tickets which can be used to pay for travel on all Leap services.

How does Leap 90 Discount work?

When you use Travel Credit to pay for two or more journeys within 90 minutes of your previous journey, an automatic discount will apply to the second and subsequent fares. This allows you to switch between Dublin Bus, Go-Ahead Ireland, Luas, DART and Commuter Rail. This does not apply to Luas – Luas or DART/ Commuter Rail – DART/ Commuter Rail as these trips already have specific discounted fares.

For more information and conditions on the available discounts see here.

How do I Top-Up my TFI Leap Card online?

You can top-up your TFI Leap Card online. Click on the “Top-up” button and enter your Leap Card number, select top-up amount and load location. Make payment by debit/credit card and collect your Travel Credit or ticket at either a TFI Leap Card outlet or another nominated load location.

A load location is the point you nominate to collect your online top-up. You can choose:

  • Any TFI Leap Card payzone outlet
  • Luas validators
  • DART/Commuter Rail validators and gates in the short hop zone
  • The Leap Top-Up App

Remember, this can take up to 36 hours for your Travel Credit to be ready for collection at your nominated load location. For more information, please see here.

Where can I Top-Up my TFI Leap Card?

You can Top-Up your card:

  1. On the Leap Top Up App, if you have an NFC-enabled Android phone
  2. At TFI Leap Card payzone agents
  3. At Luas, DART & Commuter Rail ticket machines
  4. You can also top-up your card online

If you top-up online, you need to collect your travel credit at your selected load location. Please be aware, it can take up to 48 hours for your Travel Credit to be ready for collection at your nominated load location. For more information, please see here.

Auto Top-Up is also available.

What is Auto Top-Up?

Auto Top-Up is an automatic way to Top-Up your TFI Leap Card. If you choose to enable Auto Top-Up, your TFI Leap Card will automatically Top-Up by your selected amount with funds from your bank account whenever your Travel Credit balance falls below €10. You can choose to Auto Top-Up by €30, €40 or €50.

For more information, please see here.

How does Travel Credit work?

Travel credit can be loaded onto your card and used to pay for travel on Leap enabled services. Every time you use the card to travel the cost of the journey is deducted. If there is no credit on the card it cannot be used for any further journeys until it is Topped Up.

You can use your TFI Leap Card to travel if your card is in a positive balance, even if the balance does not cover the full fare. Your card will then go into a negative balance and will not work for subsequent journeys until topped up.

How do I view my travel credit balance?

If you have an NFC-enabled Android phone, you can check your balance with the Leap Top-up App. Just hold your TFI Leap Card to the back of your phone.

You can also view your travel credit balance online as well as previous transactions on your card.

(It can take up to 24 hours for transactions to appear on your online account)

You can also view your balance by asking for a balance enquiry at any TFI Leap Card payzone agent or by placing your card in the card pocket at any Luas/DART/Commuter Rail ticket machine and follow instructions on the ticket vending machine screen.

What do I do if my card is lost, stolen or faulty?

Once you register your Leap Card, you can apply for a replacement card or a refund, depending on your card type:

  • Adult and child cards can be replaced or refunded. If you are replacing a personalised card you may need to resubmit your photo.
  • Tax Saver TFI Leap Card can also be replaced through the Leap Card website.
  • Student cards can only have travel credit and tickets refunded (not the €10 Student Card fee).

Simply log-in to your online account, select the ‘Refund or Replace’ option and follow the process.

If your card is lost or stolen and has not been registered, you cannot apply for a replacement/refund. We recommend you register your card as soon as you receive it to protect your balance if your card is lost or stolen.

I think I have been charged too much for a journey?

To avoid over-paying for your journey, you should ensure that:

  1. You remember to Touch-off at the end of your journey (if travelling by Luas, Dart/Rail).
  2. Check your transaction history on a regular basis – click here for tips on how to do so.

If you believe you were incorrectly charged for a journey using your TFI Leap Card, you should contact the transport operator directly:

  • DART/Commuter Rail or Bus Éireann: please email care@leapcard.ie or call 1850 824 824 and a member of the TFI Leap Card help desk will investigate the issue.
  • LUAS: please call customer care on Local 1850 300 604 Open Monday to Friday 7am – 7pm and Saturday 10am – 2pm. Closed Sunday and Bank Holidays.
  • Dublin Bus: please call customer care on 01 8734222. Open Monday to Saturday 08:30 to 18:00 (excluding Public Holidays).
  • Go-Ahead Ireland: Please email customercomment@goaheadireland.ie or call 1850 80 40 71. Open Monday to Friday 7am – 7pm and Saturday, Sunday & Public Holidays 8am – 6pm.

Refunds for incorrect charges are only available up to 30 days from the day the transaction took place.

How do I report a faulty Leap Card-reader?

If you are there, report the fault to a member of staff on site (if available) who will assist you further. If not, please contact the TFI Leap Card Customer Support line on 1850-824824.

Why is my Leap Card not working?

If your TFI Leap Card is not working, this may be due to one of the following reasons:

  • The card is faulty
  • Conflict between multiple NFC cards and the validator is not able to recognise your card. This can happen if your bank card is in next to your Leap Card when validating
  • Validator is not working

If you want to report a faulty Leap Card validator, report the fault to a member of staff on site (if available) who will assist you further. If not, please contact the TFI Leap Card Customer Support line on 1850-824824.

When will the Leap Card app be available on iPhone?

Currently the app is only available on NFC-enabled Android devices. Apple has protected the use of its NFC chip and has prevented its use by third parties so we are unable to create an iPhone version of the app at the moment.

Why have I not received my 16-18 Card?

To get a Child Card 16-18, you must apply online, upload a photo and verify your (or your child’s) age. To verify your age, you must bring a photo ID to one of the validation centres around the country, after which the application will be approved and your Child Card 16-18 sent out. For more information, contact the validation centre here.

How do I reset my password?

If you have forgotten your TFI Leap Card account password or username you can reset it via the links on the login page. If you can’t remember your username or email address associated with your account please call the customer care team on 1850 824 824.

What is the Leap Visitor Card?

The Leap Visitor Card is the most convenient public transport card available for tourists and visitors to Dublin. Get unlimited travel over your selected time period on Airlink, Dublin Bus, Go-Ahead Ireland, Luas, DART and Commuter Rail. You can even travel to and from the Airport at the start and end of your trip without any additional charge. Leap Visitor is not valid on the Hop on/Hop off tour or other special tour services.

1 day (24 hours) – €10.00

3 days (72 hours) – €19.50

7 days (168 hours) – €40.00

Your chosen time period starts from the first time you use the card.

For more information see here.

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