What do I do if my card is lost, stolen or faulty?

Once you register your Leap Card, you can apply for a replacement card or a refund, depending on your card type:

Simply log-in to your online account, select the ‘Refund or Replace’ option and follow the process.

If your card is lost or stolen and has not been registered, you cannot apply for a replacement/refund. We recommend you register your card as soon as you receive it to protect your balance if your card is lost or stolen.