The travel credit wasn’t added to my TFI Leap Card after topping-up with the Leap Top-Up App

The TFI Leap Card needs to be make contact with a load location, in this case the app on the phone, for the top-up to be added. Try scanning the card again in case the credit is waiting to be collected. If this doesn’t solve the issue, it means there was a connectivity issue during the transaction and the app didn’t receive the approval from your bank to take the money. As the app doesn’t know it’s ok to proceed with the transaction and claim the money, the funds will be reversed back into your account by the bank within 3-5 working days