I think I have been charged too much for a journey?

To avoid over-paying for your journey, you should ensure that:

1. You remember to Touch-off at the end of your journey (if travelling by Luas, Dart/Rail).
2. Check your transaction history on a regular basis – click Top Tips for tips on how to do so.

If you believe you were incorrectly charged for a journey using your TFI Leap Card, you should contact TFI Leap Card customer care:

Call on: 0818 824 824

Outside Ireland: +353 1907 9425

• 7am to 7pm: Monday to Friday
• 9am to 3pm: Saturday and Bank Holidays

Or, send a message from the TFI Leap Card website:

Message Leap

Refunds for incorrect charges are only available up to 30 days from the day the transaction took place.