Card Refund & Replacement
Card types
- Must be registered to apply for refund
- Can be refunded or replaced, including €5 deposit
- Can be replaced by reapplying
- Can be refunded or replaced, including €5 deposit
- Can be replaced by reapplying
- Cannot be refunded or replaced
Important refund information
Refunds are made by bank transfer only
Outside the Single Euro Payments Area (SEPA) region, you may donate your refund to:
• Red Cross
• Focus Ireland
• UNICEF Ireland
• MSF Doctors Without Borders
2. Select Refund or Replace
3. Follow the instructionsFor refunds
You will need:
• IBAN
• BIC
Refunds can be paid to:
• Irish bank accounts
• SEPA bank accounts
Lost or stolen cards
If your TFI Leap Card is lost or stolen, request a refund or replacement as soon as possible.
After reporting, it may take up to 48 hours to fully block the card.
TFI TaxSaver Leap Card replacement
If your card is lost or stolen:
- Log in to your account
- Select Refund or Replace
- Choose Replace
If your card is not registered
- Call 0818 824 824
Customer care may be able to help find your card number.
In some cases, if the card cannot be identified, you may need to contact your employer or transport operator.
Faulty cards
Cards may fail due to:
• Bending
• Wear and tear
Before requesting a replacement:
• Try the card on another TFI Leap Card device
If still not working:
- Log in to your account
- Select Refund or Replace
- Follow the instructions
Disputing a transaction
If you have a query:
- Log in to your account
- View Card History
If the charge is incorrect:
• Contact customer care
• Or call 0818 824 824
Refund limit
- Claims must be made within 30 days of the transaction
