Why does my bank account show two charges for one top up?

At times, a connection issue during a top up can affect the bank’s approval process. Your bank may temporarily place a hold on the funds before processing the payment.

This may look like you have been charged twice. One of the charges should automatically be reversed within a few days.

Why wasn’t my travel credit added after topping up with the TFI Leap Top-Up App?

Your TFI Leap Card needs to make contact with the app on your phone for your top up to be added.

Try scanning your card again, as your travel credit may still be waiting to be collected.

If the credit is still not added, there may have been a connection issue during the transaction and the app may not have received approval from your bank. In this case, the funds will be returned to your account by your bank within 3 to 5 working days.

How long does a refund take?

Refund processing times may vary, we aim to process all refunds within 30 days.

My refund is taking longer than expected. What should I do?

If your refund has not been processed within 30 days, or you are concerned about your request, please contact us for help.

What is a Student TFI Leap Card?

Student Leap Cards are available to third-level students aged 16-18 or 26+ who are in full time education. Those aged between 19-25 can get a young adult leap card. 

To get a Student Leap Card, students must have a minimum of 16 hours of lectures/class time per week and be enrolled for a minimum of 6 months duration in any one 12-month period. 

If you’re a regular Student Leap Card user, you’ll be glad to hear that a cap has been put on the amount you can spend while using your TFI Leap Card on one day or week. Once you hit the cap, you travel free for the rest of the day or week.

Capping applies to Dublin Bus, Luas, DART/Commuter Rail services and Go-Ahead Ireland services in Dublin.

How do I apply for a Young Adult or Student Card?

You can apply for a Young Adult or Student TFI Leap Card online.

Why was my application rejected?

To qualify, you need to meet the eligibility requirements for a Young Adult or Student TFI Leap Card.

Young Adult TFI Leap Card: available to anyone aged 19 to 25.

Student TFI Leap Card: available to full time students in education or training for at least 15 hours per week who are either 16 to 18 years old or aged 26 and over.

Your course must last for at least 6 months or 25 weeks. Eligible courses spanning two academic years must run for at least three months from 1 October to qualify for a new Student TFI Leap Card.

Can I edit my application after I submit it?

No. Applications cannot be edited once they have been submitted.

If your application is rejected because information was incorrect or missing, you will need to submit a new application.

Where can I buy a TFI Leap Card?

You can buy a TFI Leap Card in a number of ways.

The quickest option is to buy your card from a TFI Leap Card outlet. You can use the Where to Buy map to find your nearest outlet.

You can also buy a TFI Leap Card online or at selected DART ticket machines in Dublin.

For further details on the different types of TFI Leap Card, and where to buy them, click here.

How do I use my TFI Leap Card?

Make sure you have travel credit on your TFI Leap Card before you travel.

For bus services, simply tap on using the validator when you board.

For rail and TFI Luas services, tap on before your journey and touch off when you finish. You can top up your travel credit at a TFI Leap Card agent or using the Leap Top-Up App.

Who can use my TFI Leap Card?

Adult TFI Leap Cards can be used by anyone to pay an adult fare and Child Cards 5-15 can be used by any child under 16 years old. Personalised TFI Leap Cards including adult personalised, young adult, student and child 16-18 are non-transferable and can only be used by the person whose name and photo is printed on the card. If someone else uses your personalised TFI Leap Card they may be fined & have the card confiscated.

How can I top up my TFI Leap Card?

You can top up your card:

· Using the Leap Top-Up App on an NFC enabled Android phone or iPhone 7 and above

· At a TFI Leap Card agent

· At TFI Luas, TFI DART and Commuter Rail ticket machines

· Online

If you top up online, you will need to collect your travel credit at your selected load location. It can take up to 48 hours for your travel credit to be ready for collection. Find out where to top up.

How do I Top-Up my TFI Leap Card online?

You can top-up your TFI Leap Card online. Click on the “Top-up” button and enter your Leap Card number, select top-up amount and load location. Make the payment by debit/credit card and collect your Travel Credit or ticket at either a TFI Leap Card outlet or another nominated load location.

A load location is the point you nominate to collect your online top-up. You can choose:

• Any TFI Leap Card outlet
• Luas validators
• DART/Commuter Rail validators and gates in the short hop zone
• The Leap Top-Up App

Remember, this can take up to 36 hours for your Travel Credit to be ready for collection at your nominated load location. For more information, please visit Where To Buy.

How can I check my travel credit balance?

If you have an NFC enabled Android phone or iPhone 7 and above, you can check your balance using the Leap Top-Up App. Simply hold your TFI Leap Card to the back of your phone.

You can also check your balance and view previous transactions online. Please allow up to 24 hours for transactions to appear in your online account.

Alternatively, you can ask for a balance enquiry at a TFI Leap Card Payzone agent, or check your balance at a TFI Luas, TFI DART or Commuter Rail ticket machine by placing your card in the card pocket and following the instructions on screen.

How does travel credit work?

Travel credit is money loaded onto your TFI Leap Card and used to pay for your journeys. Each time you travel, the cost of your journey is deducted from your balance.

You can travel if your card has a positive balance, even if there isn’t enough credit to cover the full fare. Your card will then go into a negative balance, and you will need to top up before you can use it again.

I think I have been charged too much for a journey?

To avoid over-paying for your journey, you should ensure that:

1. You remember to Touch-off at the end of your journey (if travelling by Luas, Dart/Rail).
2. Check your transaction history on a regular basis – click Top Tips for tips on how to do so.

If you believe you were incorrectly charged for a journey using your TFI Leap Card, you should contact TFI Leap Card customer care:

Call on: 0818 824 824

Outside Ireland: +353 1907 9425

• 7am to 7pm: Monday to Friday
• 9am to 3pm: Saturday and Bank Holidays

Or, send a message from the TFI Leap Card website:

Message Leap

Refunds for incorrect charges are only available up to 30 days from the day the transaction took place.

Why is my TFI Leap Card not working?

If your TFI Leap Card is not working, this may be due to one of the following reasons:

• The card is faulty
• Conflict between multiple NFC cards and the validator is not able to recognise your card. This can happen if your bank card is in next to your Leap Card when validating
• Validator is not working

If you want to report a faulty Leap Card validator, report the fault to a member of staff on site (if available) who will assist you further. If not, please contact the TFI Leap Card Customer Support line on 0818 824824.

How do I report a faulty Leap Card reader?

If you are there, report the fault to a member of staff on site (if available) who will assist you further. If not, please contact the TFI Leap Card Customer Support line on 0818 824824.

What should I do if my TFI Leap Card is lost, stolen or not working?

If your TFI Leap Card is registered, you can apply for a replacement or refund, depending on your card type.

Adult and Child TFI Leap Cards: can be replaced or refunded. If you are replacing a personalised card, you may need to submit your photo again.

TaxSaver TFI Leap Cards: can be replaced through the TFI Leap Card website.

Student TFI Leap Cards: travel credit and tickets can be refunded, the Student Card fee cannot be refunded.

To get started, log in to your online account, select Refund or Replace and follow the instructions.

If your lost or stolen card was not registered, you cannot apply for a replacement or refund. We recommend registering your card when you receive it to protect your balance if it is lost or stolen.

What can I do with a TaxSaver TFI Leap Card?

TaxSaver Leap Cards can be loaded with Monthly or Annual TaxSaver tickets that save commuters money by deducting the cost directly from the employee’s gross salary. Tickets are ordered through your employer. TaxSaver Leap Cards can be topped up with travel credit and other tickets which can be used to pay for travel on all Leap services.

What is the TFI Leap Visitor Card?

The Leap Visitor Card is the most convenient public transport card available for tourists and visitors to Dublin. Get unlimited travel over your selected time period on Dublin Bus, Go-Ahead Ireland, Luas, DART and Commuter Rail. You can even travel to and from the Airport at the start and end of your trip without any additional charge. Leap Visitor is not valid on the Hop on/Hop off tour or other special tour services.

1 day (24 hours) – €8

3 days (72 hours) – €18

7 days (168 hours) – €24

Your chosen time period starts from the first time you use the card.

For more information, please visit Leap Visitor Card.

What types of TFI Leap Card are available?

There are several types of TFI Leap Card:

· Adult

· Adult Personalised

· Student (16 to 18 and 26+)

· Young Adult (19 to 25)

· Child (5 to 15)

· Child (16 to 18)

· Visitor

You can find more information about each card in the Card and Ticket Types section.

What is Auto Top-Up?

Auto Top-Up is an automatic way to Top-Up your TFI Leap Card. If you choose to enable Auto Top-Up, your TFI Leap Card will automatically Top-Up by your selected amount with funds from your bank account whenever your Travel Credit balance falls below €10. You can choose to Auto Top-Up by €30, €40 or €50.

For more information, please visit Auto Top-Up.

How do I reset my password?

If you have forgotten your TFI Leap Card account password or username, you can reset it using the links on the login page.

If you cannot remember your username or the email address linked to your account, please call Customer Care on 0818 824 824.

How do I register my TFI Leap Card?

Select Register at the top of the TFI Leap Card website.

Enter your 14-digit TFI Leap Card number and create an account or log in to your existing account.

Once registered, your card will be protected if it is lost or stolen and you will be able to view your transaction history online.

If you have just purchased your TFI Leap Card, please wait 24 hours from the time of purchase before registering it.

What are the benefits of registering my TFI Leap Card?

Registering your TFI Leap Card helps protect your travel credit if your card is lost or stolen.

Once registered, you can also:

· View your transaction history online

· Add more TFI Leap Cards to your account

· Request a refund of your travel credit and deposit if you no longer need your card

How much are TFI Leap Card fares?

You can save up to 30% by paying with a TFI Leap Card instead of cash.

TFI Leap Card can be used with a range of operators, including Dublin Bus, TFI Luas, TFI DART and Commuter Rail, Go-Ahead Ireland, Bus Éireann and other commercial bus operators. View TFI Leap Card fares

What is TFI Leap Card fare capping?

Fare capping limits how much travel credit you spend on eligible services.

Once you reach the applicable daily or weekly cap on Dublin Bus, TFI Luas, TFI DART and Commuter Rail and Go Ahead Ireland services in Dublin, you can travel on those services without any further fares for the rest of that capping period.

The weekly capping period runs from 4.30am Monday to 4.29am the following Monday. Find out more about TFI Leap Card fare capping

I think I’ve been charged too much for a journey. What should I do?

If you’re travelling by TFI Luas, TFI DART or Rail, remember to touch off at the end of your journey.

You should also check your transaction history regularly to make sure your journeys have been charged correctly.

If you believe you have been charged incorrectly, contact TFI Leap Card Customer Care:

Ireland: 0818 824 824 Outside Ireland: +353 1 907 9425

Monday to Friday: 7am to 7pm Saturday and Bank Holidays: 9am to 3pm You can also send a message through the TFI Leap Card website.

Refunds for incorrect charges are available up to 30 days from the date of the transaction.