• Open the Leap Top-Up app & hold your TFI Leap Card against the back, top of your device. Your balance and/or ticket type information will be displayed

• Select “Add credit” from the home screen.
• Slide the dial to the desired value or tap the screen to enter the top-up amount
• Select “Top-Up” or “Continue”
• Complete the payment process using a saved or new debit/credit card
• Hold the TFI Leap Card against the back of the device to instantly add the top-up amount to the Card

• Hold the TFI Leap Card to your device
• If there are tickets on the TFI Leap Card, they will appear above transaction history.
• Tap on any ticket for more information about that ticket, including balance information. You can swipe left/right to see additional tickets on the card

Alternatively:

• Tap the menu button
• Choose ‘view ticket information’
• Active tickets will be in blue; Expired tickets will be in grey
• Tap on any ticket to view more information about that ticket

• Follow the top-up process on ie
• Select Leap Top-Up Appas the load location & complete the online purchase as normal
• To collect a top-up/ ticket, place the TFI Leap Card against the back of the device until the balance is displayed.

NOTE: Online top-ups/ticket purchases are usually available for collection from 8AM the following day

• Hold the TFI Leap Card to your device
• Tap the menu button
• Choose ‘view card information’

• Hold the TFI Leap Card to your device
• Tap the menu button
• Tap ‘Receipt email’ from the menu
• Enter your email address
• Tap ‘Register’

• Currently it’s only possible to collect tickets on the IOS app. We are working on the buying ticket functionality and hope to have it ready for release later in the year.

The Leap Top-Up app for IOS is only available for iPhones 7 and newer.

Users of some devices, in particular iPhone 7  and 7 Plus, may experience issues / inconsistent behaviour while using the app on their phone. This is a phone issue rather than an app issue and may be caused by a number of factors including the type and position of NFC chip.

You might want to try the following to help diagnose and resolve the problem:

• Ensure that your TFI Leap Card is not damaged or cracked.
• Ensure the back cover of the device is attached correctly.
• Ensure that a cover or protective case is not obstructing the device from reading the card.
• Turn off the device, turn the device back on & present a TFI Leap Card again
• Try presenting another NFC-enabled card to the device (such as a contactless bank card) – does the device recognise that a card has been presented?